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Creative Solutions For Complex Business Workflow Challenges

Businesses face increasingly complex challenges in coordinating workflows between departments, partners, and customers. And while it’s necessary to ‘automate to innovate’ within an enterprise, organizations with rigid legacy systems often struggle to adapt to the rapidly evolving demands.

Luckily, with creative thinking and new technological solutions, companies can transform even the most convoluted processes into agile, efficient systems. The key is taking a step back to understand overall business objectives, identify the root causes of bottlenecks, and brainstorm innovative ways to connect data and tasks across the organization.

It takes an open mind to overcome complex workflow obstacles. Below, you’ll find some things you can do to cut inefficiencies.

1. Perform A Comprehensive Workflow Analysis

A recent survey has indicated that businesses’ top automation priorities for 2022 include enhancing operational efficiency, boosting productivity, and creating better experiences for end users. But you can’t accomplish these goals if you don’t know which of your processes need fixing.

Many complex business workflows grew organically over years or decades, accumulating layers of manual steps, redundant approvals, and data silos. A comprehensive workflow analysis reveals more significant opportunities to simplify or automate the entire stages. For example, mortgage lenders have reduced loan processing from over 40 days to as little as 10 by completely restructuring their systems around digital documents instead of paper files.

2. Choose Multi-Tenant Platforms

A multi-tenant architecture allows several customers or business units to share workflow platforms while securely partitioning data access. Multi-tenancy greatly simplifies scaling workflows by preventing redundant systems and fragmentation. In this system, complex multi-step workflows are modeled once and reused.

Thus, a multi-tenant workflow centralizes the processes within standard tools instead of disjointed departments running rigid, overlapping systems. Unified dashboards and metrics provide organization-wide visibility while integrations and improvements sync across the platform. However, each tenant’s data is typically invisible to other tenants as security settings customize which data every group can access.

3. Leverage Low-Code Or No-Code Platforms

Low-code or no-code development platforms empower non-technical users to build visually automated workflows and simple apps without coding. Low-code provides some pre-built components and integration to map out solutions with minimal hand coding. No code allows complete drag-and-drop configuration without writing any code. Even better, low-code platforms facilitate quick modifications without migration headaches.

These tools provide configurable templates, integrations, and process modeling to stitch together workflows, data sources, and apps rapidly. Employees closest to convoluted workflows can innovatively map out streamlined solutions. This can be done by allowing your information technology (IT) team to maintain governance while democratizing the automation planning procedure.

4. Be Critical While Reengineering Your Workflow Processes

Before automating workflows, companies must reengineer the underlying processes to take full advantage of digital platforms. Deconstructing formerly rigid workflows into modular steps allows emerging technologies like artificial intelligence (AI) and machine learning to enhance dynamic parts of the process. However, mindlessly digitizing a poor workflow makes matters worse.

True transformation requires examining if all the steps make sense in a streamlined digital environment. Leaders should question every legacy process and reconstruct workflows around updated capabilities.

5. Emphasize Agility For Faster Iteration

Rigidity hampers adapting workflows to evolving business needs and new demands. Building agility into new systems allows easier reconfiguration when needs change. That’s because agile orchestration tools accelerate iterating workflows to drive continuous process improvements through the following features:

• Seamlessly integration with hundreds of apps to create flexible workflows

• User-friendly visual modeling to enable non-programmers to integrate new apps, data sources, and steps into workflows

• Pre-built triggers automatically launch recurring workflows or initiate sequential multi-step processes without hard coding

Similarly, cloud platforms provide flexible integration through open application programming interfaces (APIs) and scalable computing resources to handle workflow changes. Containers and microservices architecture lets teams update parts of workflows without overhauling entire systems.

6. Push For Incremental Improvements

While radical workflow redesign delivers dramatic results, minor enhancements also count. Little changes like digitizing paperwork, creating shared folders to avoid email attachments, and using chatbots for common customer inquiries can streamline operations without huge IT investments.

For instance, a business firm could deploy desktop automation tools to digitize manual processes like filling out staff leave forms or customer return and refund requests. Eliminating your company’s daily time wasters can liberate your team to focus on more value-added client services.

7. Realign Workflows To Customer Journeys

Many legacy workflows revolve around internal systems yet deliver poor customer experiences. Developing employee journeys from the customer perspective highlights pain points and inefficiencies.

For example, a tech company can map out its customer support workflow as an infuriating maze of transfers. By reorienting around fast and personalized service, they can simplify IT ticketing and routed requests automatically based on previous service history.


Complex business workflow challenges can feel immobilizing yet contain hidden opportunities to leap forward. Stepping back to reimagine entire systems beyond siloed fixes unlocks breakthrough improvements.

Savvy integration of intelligent technologies like automation, AI, and unified data platforms turns these once-disparate processes into seamless end-to-end solutions. But technology alone cannot transform workflows. Cross-functional leadership, process reengineering, and a willingness to reconstruct from the ground up enable creative solutions to arise.

Any organization can re-envision processes for the future if they shed dated models. Businesses can resolve their most persistent workflow challenges with an openness to creative problem-solving.

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