Frequently Answered Questions
Is it a free service? What is the price?
We are not a free service. But it is free to create and download a low quality version of your video. We only ask for a payment if you decide to produce the HD video.
The price you see displayed for each template, is a one time payment for 1 Full HD video. After the HD video has been produced, you can make changes to the video but we will charge for producing a new HD video. The amount charged depend on how much the video was changed. Changing 10% will cost 10% of original price for a new HD video.
If you made a mistake or you uploaded graphics with bad quality, we will let you make the corrections and create a new Full HD video free of charge. Just go to "Your Videos", press "Edit & Produce" and edit the graphics. After a new free video is ready send us an email and we will produce the HD video without extra charge.
Can I change my video after the HD video has been produced?
Yes. You can always edit your video projects. Press the 'Your Videos' link at the top, and press 'Edit and Produce' next to your video project. We will ask for payment for producing a new HD video. The amount charged depend on how much the video was changed. If you only changed the video 10%, we will charge 10% of the original price.
Can I remove, add or move slides on the video?
Yes, but not via our editing tool on the website. You can download the mp4 video and edit it further with a video editing program. This is easy to do with any video editor.
Why is my credit card or debit card not being accepted?
It could be that your card don't allow international transactions. Alternatively, you can pay with Paypal.
Can I pay with Paypal?
Yes. In the payment page, you'll see a link for paying with Paypal.
Can I change the speed of the video?
Yes. In the Video Production step, there is a combo box for setting the 'Stretch' value. For example, setting this value to 30% will make the video 30% longer. A negative value will make the video faster.
How can I be sure the video quality will be good?
When editing the graphics, you'll see preview images in HD. These images show how the video will look like. If these images look good, the Full HD video will be even better. For best quality, make sure to follow the recommended image/video size displayed below the 'Insert Picture Or Video' button.
Why I can't insert text or images any place I want?
All templates have a fixed design, with fixed places for text and images/videos. The places where customization is allowed are called Parts. Not all Parts let you upload images/video, some parts are only for text. If the part will allow image/video to be uploaded, you'll see an upload button. So, each template has a different design with different fixed places for text or images/videos. Anywhere there is an image, you can also insert a video.
My completed video disapeared, what happened?
If you modify the graphics of a completed video project, it will be moved to 'Uncompleted' state. So, when you want to change a completed video, we recommend that you duplicate the project. Then all changes will be done on the copy.
Can I download the video and host it myself?
Yes. You can download the video file in various sizes and formats and host it yourself or upload it to Vimeo, Youtube and Facebook.
When I upload to Youtube, ads show up on the video, why?
Youtube will sometimes mistakenly think that the audio in the video is used without permission. When that happen, you have to fill out a form at Youtube, saying that you have the right to use the audio. All music tracks in our collection can be used royalty free, you just need to tell that to Youtube via a form they provide and the ads will be removed. In their form choose "I have a license or permission from the proper rights holder to use this material."
When I purchase the video, will your name be on it?
No. The HD video will not have any watermarks.
Can I continue editing my video later?
Yes, your video project is saved automatically. To continue working on a video, press the 'Your Videos' link at the top, then press 'Edit and Produce' next to your video.
Can I add voice-over to my video?
Yes, you can create the voice-over yourself and upload the mp3 file in the 'Change Music' step.
Can you create the video for me?
No, sorry. We focus only on providing awesome Do-It-Yourself template based videos for a low price.
Can you make a custom video?
No. You have to make the video yourself via our online tool. If you need to cut the video or rearrange slides, you can download the mp4 file and edit it further inside a video editing program.
Do you have a monthly subscription?
No. Our service is Pay-Per-Video. We only ask for payment if you decide to produce the HD video. The price we charge for the HD video is displayed for each template on our website. There are no hidden fees. If you decide to change the video, we will only charge for the percentage changed. So changing 10% of a $90 video, will cost you $9.
Do you have a refund policy?
Yes. If you will not be happy with the HD video you purchased, and we fail to satisfy you after a second attempt, we will refund your money 100%. Notice that if you download the HD video, you will lose this right and we won't refund you. So make sure to watch the HD video on our website and only download it if you are happy with it.
How often you add new templates?
We try to add new templates every week. How many templates we add depend on how busy we are, but it is high priority for us to add as many templates as possible.
For how long will my video be hosted?
Completed video projects will be hosted indefinitely. Uncompleted projects will be deleted after a few months.
Can I change the duration of individual slides?
No. You can only change the speed/duration of the whole video. You do that in step 3, "Video Production".
Why should I use your service and not the competition?
We are the first company in the world to automate the production of videos based on Adobe After Effects templates, and let anyone easily create professional quality videos from within a web browser.
When you create a video on our website, no human labor is involved, it's all done by our software system. This let us have the lowest price in the industry and the fastest turnover time.
You also get to use our stock footage library free of charge. It contain hundreds of the best stock footage available, each one costing $40 if you had to purchase them separately. With us, you get to use these professional footage free of charge. This is a huge benefit of our service.
Our team is based in Ukraine where labor costs are among the lowest in the world an the workers are highly educated. This allow us to offer custom videos at very competitive prices, about half the cost of traditional video production studios.
We try to get work done at the lowest cost possible, while still keeping a professional quality. Try making your business promo video with us, you won't be disappointed.
Can we make adjustments to the graphics in the templates?
Yes, you can change all text, images, videos clips and colors.
Your payment page don't use HTTPS, is it secure?
Yes, we use Stripe.com for handling payments. Browsers interact with Stripe API only over HTTPS. Credit card data is not sent to us, so we don't need HTTPS between the browser and our servers. More info at: https://stripe.com/help/security
